Registering with Approved Vitamins:

How do I set up an account with Approved Vitamins?

An account will automatically be created by completing the form when purchasing a product. Alternatively you can click the MY ACCOUNT link at the bottom of the page and register for an account.

I have forgotten my login details, what do I do?

If you have forgotten your username, please contact us via 0330 088 3135 or enquiries@approvedvitamins.com

If you have forgotten your password click the forgot password link on the MY ACCOUNT login page.

How do I change my password?

You can change your password by clicking on the MY ACCOUNT link in the bottom right hand side of the page and then clicking the ACCOUNT DETAILS link.

Can we help you?

Talk to a human via 0330 088 3135 or email us at enquiries@approvedvitamins.com

Ordering and Delivery:

Will I be charged postage?

For UK orders over £25, there is no postage charge. For UK orders under £25, there will be a £2.50 postage charge.

For international orders, once through to checkout with your products, you will see the different postage options available. For more information, contact us via 0330 088 3135 or enquiries@approvedvitamins.com Please note that there may be an additional postage fee if your order is over 2 kg in weight.

How quickly should I receive my order?

We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-3 working days. If a product is out of stock, this product will be sent separately when the product is back in stock.

Please note that there can sometimes be unexpected delays in receiving stock from our manufacturers. If you have not received your order after 7 working days, please contact us via 0330 088 3135 or  enquiries@approvedvitamins.com

Delivery times for orders being sent internationally vary by destination and obviously depend on the transit time of our service provider.

Do you ship internationally?

We do ship internationally to the countries listed on the registration form.

Please contact us via 0330 088 3135 or  enquiries@approvedvitamins.com to check that we can ship to your shipping destination.

I haven't received my order, what should I do?

Please firstly check that you received both an order confirmation and PayPal receipt for your order. If you have not received both your confirmations, please contact us via 0330 088 3135 or enquiries@approvedvitamins.com

If you have not received your order to your UK address within 7 working days, please contact us via 0330 088 3135 or enquiries@approvedvitamins.com

What should I do if I have received the wrong product?

please contact us via 0330 088 3135 or enquiries@approvedvitamins.com and we will do our best to rectify the problem as soon as possible.

What should I do if a product is missing from my order?

If there is no notification of a back order on your invoice, please contact us via 0330 088 3135 or enquiries@approvedvitamins.com so that we can identify how the problem has occurred. We will do our utmost to rectify the problem as soon as possible.

What is a back order?

If a product that you have ordered is out of stock, we will put this product on back order which means that it will be sent out separately as soon as the product is back in stock. There will be a notification on your invoice if a product is on back order.

Most products will be back in stock within 3-4 days unless the product is long term out of stock with our manufacturer or coming from overseas.

We aim to fulfil all back orders within 2 weeks otherwise a refund will be issued.

How do I request a refund if I do not wish to wait for a back order?

please contact us via 0330 088 3135 or enquiries@approvedvitamins.com with your product details and order ID so that we can cancel your back order and issue you with a refund.

Can I return a product to you for a refund?

Provided that the product is unopened and with a sufficient expiry date, you can return your product to us with a note of your order ID and an explanation of the reason for your refund request to the following address:

Returns
Approved Vitamins
Rico House
George Street
Prestwich
Manchester
M25 9WS

We will then issue you with a refund.

Payment and Checkout:

Can I pay using my bank card rather than my PayPal account at checkout?

PayPal are Approved Vitamins website payment gateway providers. Once redirected to the PayPal websites after checkout, you will have the option to pay for your order either using your PayPal account or using your bank card.

When will I be charged for my order?

We charge at the time of order.

Can I change or add to my order once the order has been placed?

Once the payment has gone through for your order, we are not able to add products to your internet order. However, if you contact us via 01… we can place a new order for you over the phone and you will not be charged additional postage.

If you wish to cancel a particular product, please contact us immediately so that we can issue you with a refund before your order leaves us – please contact us via 0330 088 3135 or enquiries@approvedvitamins.com

Can I pay using my bank card rather than my PayPal account at checkout?

PayPal are Approved Vitamins website payment gateway providers. Once redirected to the PayPal websites after checkout, you will have the option to pay for your order either using your PayPal account or using your bank card.

When will I be charged for my order?

We charge at the time of order.

Can I change or add to my order once the order has been placed?

Once the payment has gone through for your order, we are not able to add products to your internet order. However, if you contact us via 01… we can place a new order for you over the phone and you will not be charged additional postage.

If you wish to cancel a particular product, please contact us immediately so that we can issue you with a refund before your order leaves us – please contact us via 0330 088 3135 or enquiries@approvedvitamins.com

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